Wednesday, October 5, 2011

Internet Explorer - Disable Addon

Addons extend the functionality of Internet browsers. This can be a good thing, but at times, they themselves can be the cause of problems.

Whenever troubleshooting issues with web based clients, once I have re-created the problem, I disable addons and check, to ensure the issue is not caused by them.

A simple way to do this with Internet Explorer is to start it from the run box with a switch that tells it to do exactly that.

Go to the Run box (Start\Run or if in Vista and above, click on the Windows Circle and then type in the search box at the bottom) and then type
iexplore.exe -extoff

This will start Internet Explorer with all addons disabled. If this rectifies the issue, then most likely your problem lies with one of the addons. Try enabling one at a time and see if the problem reappears. If it does, then the last addon that you enabled is the culprit. In which case, disable it and see if the problem gets resolved.

Happy troubleshooting :)

No comments: